Services
IT that just runs — under a contract that says so
Managed operations, user support and AMC-style service contracts for organisations that want their IT looked after by one accountable partner instead of a patchwork of vendors.
Every hour your team spends chasing IT problems is an hour taken from the actual business. Our managed IT service takes ownership of the routine — monitoring, patching, backups, user support — under a service contract with agreed response times.
Contracts are shaped to your environment: some clients hand over the whole estate, others keep an internal team and use us for coverage, escalation or specific systems. Either way, the scope, response times and reporting are written down before we start.
- 4-step engagement model
- Scoped in writing
- Delivered with Himtele Infomatics
What’s included
Managed operations & monitoring
Proactive monitoring of servers, networks and critical applications, with issues caught and worked before users feel them.
Helpdesk & user support
A single point of contact for your staff's IT problems, with remote resolution and on-site visits in Hyderabad when hands are needed.
Patching, backup & recovery
Systems kept current, backups verified rather than assumed, and recovery procedures documented and tested.
Network & endpoint management
Routers, firewalls, Wi-Fi, laptops and desktops configured, secured and tracked across their lifecycle.
Vendor & asset management
Licences, warranties, ISPs and hardware suppliers coordinated on your behalf — one partner instead of ten renewal calendars.
How an engagement runs
- 1
Audit
We document your current environment — systems, licences, risks and recurring pain points.
- 2
Contract
Scope, service hours, response times and reporting are agreed in a written service contract sized to your environment.
- 3
Onboard
Monitoring, documentation and support channels are set up, and your staff are told exactly whom to call.
- 4
Run & review
Ongoing operations with periodic service reviews, so the contract keeps matching the business as it grows.
Technology partner
Delivered in technology partnership with Himtele Infomatics. Arya Comnet owns the client relationship, the contract and the outcome; Himtele Infomatics brings deep practice leadership and an experienced engineering bench. You get one accountable local partner with specialist delivery capacity behind it.
How the partnership works →Frequently asked questions
Still unsure? Call +91 40 6633 8266
What does an AMC-style contract cover?
What we agree in writing: typically monitoring, maintenance, user support and defined response times for a fixed annual fee. The audit phase produces the exact inventory the contract covers, so there are no grey areas mid-year.
We already have an IT person. Does managed IT still make sense?
Often, yes — as coverage and escalation behind them. Many clients keep internal staff for day-to-day work and use the contract for monitoring, after-hours coverage, specialist systems or holiday backup.
How quickly do you respond when something breaks?
Response times are defined per severity in your contract rather than promised loosely. Critical outages are worked immediately during contracted hours, and remote resolution usually starts within the agreed window.
Other services
Want IT off your worry list?
Tell us about your environment — users, systems, sites — and we will propose a service contract shaped to it.